FAQ

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

How long does shipping take?

Estimated delivery time is usually 3–7 business days depending on your location and shipping carrier availability.

Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment status.

What is your return policy?

We offer a 30-day return window for eligible items. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

How long does it take to receive a refund?

Refunds are usually processed within 10 business days after the returned item has been received and inspected.

 What items are eligible for returns?

Items must be unused, in original condition, and returned with original packaging to qualify for a return or refund.

 Do you ship across the United States?

Yes, we currently ship to customers across the United States.

 How can I contact customer support?

You can contact our customer support team through:

• Email: info@hananegallery.com
• Phone: +1 863-521-0243

What are your business hours?

Our business hours are:

 Is online payment secure on your website?

Yes. We use secure payment methods and encrypted checkout systems to help protect your personal and payment information.

 Can I cancel my order after placing it?

Orders can only be canceled before they are processed or shipped. Please contact our support team as soon as possible if you need assistance with cancellation requests.